Who we are

Our website address is: https://heirynvt.com

Contact Email: contact@heirynvt.com

Information We Collect

We collect information that you voluntarily provide to us when you register on the Site, place an order, or contact us via email. This includes:

• Personal information such as your name, email address, billing/shipping address, and phone number.
• Financial information such as payment details (processed securely by our payment providers and not stored by us).
• Account information if you register an account on our Site.

We also automatically collect certain information when you visit the Site, including:

• Your IP address, browser type, operating system, device information, and referring URLs.
• Details of your interactions with the Site, such as pages visited, time spent, and actions taken.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including handling payments and shipping.
• Create and manage your account.
• Send you order confirmations, updates, and customer service communications.
• Send marketing emails if you have opted in (via Mailchimp), including newsletters and promotions related to our silver jewelry.
• Improve our website, products, and services based on user feedback and behavior.
• Prevent fraudulent transactions and ensure the security of our Site.

Cookies

If you create an account on our Site, we may set cookies to save your login information for future visits. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our Site.

Embedded content from other websites

Our Site may include embedded content (e.g., links to Instagram or TikTok, images, or articles from third-party platforms). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.

Who we share your data with

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following cases:

• Payment Providers: PayPal, Apple Pay, and credit card processors to process your payments securely. These providers are subject to their own privacy policies.
• Service Providers: Third-party logistics or shipping services to fulfill your orders.
• Email Service Provider: Mailchimp, to send you marketing emails if you have opted in.
• Legal Requirements: If required by law, court order, or government regulation.

How long we retain your data

If you register an account on our Site, we store your personal information in your user profile for as long as your account is active, or as needed to provide you with services. Order information is retained for as long as necessary to complete your transaction and comply with legal, tax, or accounting requirements (typically 7 years). You can request to view, update, or delete your personal information at any time through your account settings or by contacting us at contact@heirynvt.com.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you, subject to legal or operational requirements.

For EU Users (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), you have the following rights:

• The right to access your personal data.
• The right to rectify inaccurate or incomplete data.
• The right to erasure of your personal data, where applicable.
• The right to restrict processing of your data.
• The right to data portability.
• The right to withdraw consent at any time, where processing is based on consent.To exercise these rights, please contact us at contact@heirynvt.com.

For California Users (CCPA Compliance)

If you are a California resident, you have the right to:

• Request information about the personal data we collect, use, and disclose about you.
• Request deletion of your personal data held by us.
• Opt out of the sale of your personal data (we do not sell your personal data).
• Non-discrimination for exercising your CCPA rights.To exercise these rights, please contact us at contact@heirynvt.com.

Where Your Data is Sent

Your personal data may be transferred to and stored in countries outside of your residence, including the United States, where our servers and service providers are located. We take appropriate measures to protect your personal data in accordance with applicable privacy laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Your continued use of the Site after the changes are posted constitutes your acceptance of the new Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at Email: contact@heirynvt.com