All orders are processed within 1–3 business days (excluding weekends and public holidays).
We ship to most countries worldwide using reliable international shipping services.
A valid tracking number will be provided to you via email once your order is dispatched.
Free standard shipping is available for orders over US $150 (adjustable to your pricing strategy).
Estimated delivery time: 7–15 business days after dispatch, depending on your destination and customs clearance.
We do not accept returns or exchanges for any reason without a valid justification (no appreciation period / no 7-day free returns).
Returns or exchanges will only be approved in cases of wrong item shipped or product received damaged.
To file a return request, please contact us within 7 days of delivery with clear photos of the defective item and original packaging.
The customer is responsible for all return shipping costs unless we make mistakes.
Original shipping fees and any applicable taxes are non-refundable.
All international orders are shipped on a DDU (Delivered Duty Unpaid) basis.
Customs duties, import taxes, and related fees are not included in the item price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the customer.
Most orders won’t be charged customs fees. However, in some cases, your local customs may require a small import tax before delivery.
If this happens, the shipping carrier will contact you directly. Please keep an eye on messages from the carrier to avoid delivery issues.
We recommend checking your country’s import regulations before placing an order, as tax policies vary by location.